STOPPING GAMBLING
Self Exclusion: Steps and Support
Learn what self-exclusion means, how to request it and how to reduce gambling access without promotional links.
What self-exclusion does
Self-exclusion is a formal request to prevent access to gambling activity for a specified period or under a continuing restriction. The exact procedure and protections depend on the gambling service and relevant jurisdiction. It is not the same as simply deleting a bookmark or uninstalling an app.
The UK Gambling Commission describes self-exclusion as an option for people who recognise that gambling is harming them and want support to stop. The authority also describes multi-operator schemes within its jurisdiction.
How to request exclusion
Use the actual operator’s official account settings or authenticated support process and request the exclusion explicitly. Ask for confirmation of its start, duration, scope, account access consequences and treatment of any remaining balance. Keep a record of the request.
If a service does not present a clear process, consult the appropriate regulator or independent advice organisation in the person’s country. Do not assume a restriction at one operator automatically covers all operators.
Strengthen the protection
Self-exclusion can work alongside device blocking software, payment blocks, notification removal and practical help with finances. A trusted person or counsellor may help someone identify the situations that lead them back to gambling.
Using alternate accounts, identity information or other people’s payment methods undermines the protective purpose of exclusion and may breach operator terms. The goal is to reduce access, not find a way around the safeguard.
Support and urgent concerns
Independent services such as GamCare provide information about gambling harm and routes to support. Available services differ by country, so confirm that a provider serves the person’s location.
If gambling-related distress creates an immediate safety risk, seek emergency assistance or a local crisis support service. A promotional website is not a substitute for urgent professional care.